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  ISO 10001 certificate Ras al-Khaimah    

ISO 10001:2007 provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. ISO 10001:2007 is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations.

ISO 10001:2007 does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.

ISO 10001:2007 is not intended for certification or for contractual purposes, and it is not intended to change any rights or obligations provided by applicable statutory and regulatory requirements.
  Who is applicable for?    

ISO 10001:2007 is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses.


  Benefits of ISO 10001    

There are a number of benefits to implementing and certifying your customer complaints management system: Customer retention

By adopting the management system, your ability to retain the loyalty of your customers will be enhanced. Brand reputation

Implementing and certifying your complaints management system demonstrates to stakeholders that you have a real commitment to managing customer care issues and you have processes in place to handle, analyse and review complaints. Operational efficiency

Implementation and certification ensures a consistent approach to handling customer queries, enabling you to identify trends and eliminate the causes of complaints, as well as improve your organization’s operations.

Improved internal communications and relations
It helps you to adopt a customer-focused approach to resolving complaints and encourage personnel to improve their skills in working with customers.

Flexibility

The standard is compatible with ISO 9001 Quality allowing you to add value and efficiency to your organization. ISO 10002 - annex A also provides guidance specifically for small businesses.
  Continual improvement    

It provides a basis for continual review and analysis of your complaints-handling process, the resolution of complaints and where improvements can be made.

Achieve ISO 10001 10002 customer satisfaction / complaint management compliance with us and show to the world your customer centric process oriented business model.How can ISO Certificates AE help you to get 1S0 10001 Certification?

ISO Certificates AE will assist your organization in Dubai, Saudi, Abu Dhabi, in ISO awareness training, documentation, implementation, internal auditing and overall process optimization as per Customer Satisfaction Management ISO 10001 standard. ISO Certificates AE is a result oriented professional training and certification service providers, offering systematic approaches to improve quality and effectiveness of the system and enhance the productivity by offering systematic approaches. Our main objective is to help you and your organization improve profitability, through better utilization of all of your resources.

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What is ISO 9001 certificate | How to get ISO 14001 UAE certificate | HACCP in UAE certificate | ISO 22001 certificate in UAE | OHSAS 18001 certificate in UAE | ISO 17025 certificate Dubai | ISO 27001 certificate Dubai | SA 8000 certificate Abu Dhabi | ISO 17020 certificate Abu Dhabi | ISO 15189 certificate Sharjah | ISO 20000 certificate Sharjah | ISO 13485 certificate Ras al-khaimah | ISO 16949 certificate Fujairah | ISO 10001 certificate Ras al-Khaimah | ISO 10002 certificate Fujairah
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